We've made four major updates to Rotor designed to simplify everyday work, improve billing flexibility, and give admins more control over how their teams use Rotor.

Billing Cycles

Billing commercial clients doesn't always fit neatly into a standard recurring schedule. Billing Cycles give you more flexibility to manage how and when customers are billed. This is especially helpful when multiple jobs or services need to be grouped into one billing cycle.

Billing Cycles make it easier to:

• Manage billing for commercial and recurring clients

• Group work into the appropriate billing cycle

• Better align invoices with customer billing requirements

• Keep recurring customer billing organized

Important for monthly billing: Admins should review this update so you understand how Billing Cycles work and whether your current setup needs attention.

https://helpcenter.getrotor.com/en/help/articles/9475489-billing-cycles

A Simpler Job Page on Mobile

We've simplified the Job Page experience on mobile so your team can find what they need and take action faster while they're on the go. Important job information is easier to access, including details that impact billing and getting paid.

What's improved:

• A simpler, cleaner mobile Job Page

• Easier access to important job information in the field

• A more streamlined path from completed work to billing

• Less time navigating and more time getting the job done

Learn more about the Job Page on Mobile:

https://helpcenter.getrotor.com/en/help/articles/8115421-the-job-page-on-mobile

Multi-Property Customers - Live Now

We've improved how Rotor handles customers with multiple service properties. Manage multiple service addresses under the same customer and clearly identify the Primary location.

From Service Addresses, you can:

• Add additional properties

• View multiple service addresses in one place

• Set or change the Primary property

• Edit or remove secondary properties

This is especially helpful for property managers, commercial clients, and residential customers with multiple locations - all managed under one customer.

Service Plan Settings

Admins can now customize what is visible when configuring Service Plans, giving you more control over what employees see and use. Keep the experience focused on the information that matters so employees can do the right thing every time.

Service Plan Settings can help you:

• Control which Service Plan options are visible to employees

• Keep the experience focused on what your team actually needs

• Reduce confusion and make Service Plans easier to follow

• Create a more consistent experience across your team

Review the Latest Updates

Log in to Rotor and review these updates and articles with your team prior to their release. If you use monthly billing, admins should review the Billing Cycles update to understand how the changes apply to your account.

Reach out to us directly via our in-app support with any questions and we are happy to coordinate. We also likely will be hosting some live office hours in the coming days to help showcase these changes and how they can help grow your business. We’ll post these details in our discord user community.

Keep in touch!

If you’re curious about Rotor or would like to learn more, we’d love to meet you!   We feel super blessed to work alongside such a great industry and love helping our companies succeed.  

👉 BOOK TIME WITH A CO-FOUNDER:  https://calendly.com/noah-getrotor/30min

Follow the journey on Instagram @get_rotor

Have feedback on any of these? We want to hear it. Reach out through the Discord community, the in-app chat, or email us at support@getrotor.com.

- The Rotor Team