<p>Here are the latest product updates plus a new partner for your marketing!</p><p></p><h2><strong>Schedule Send Messages - On Web and Mobile</strong></h2><p>You can now send a message later instead of right now. Write your message, tap the + and choose <strong>Schedule Message</strong>, pick the date and time, and hit <strong>Schedule</strong>. Rotor sends it for you.</p><p><strong>Handy for:</strong></p><ul><li><p>Queuing messages to be sent the next morning</p></li><li><p>Appointment and service reminders set a week out</p></li><li><p>Specific timed follow-ups</p></li></ul><img data-width="50%" data-align="center" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/changelog/6aa2f81bb3a905e4b57af940/01a08c9b-f330-79f2-856f-e164a723f54e/b64u-aW1nXzA0NTVfMTAyNC5wbmc.png" data-featurebase-content-filename="img_0455_1024.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/changelog/6aa2f81bb3a905e4b57af940/01a08c9b-f330-79f2-856f-e164a723f54e/b64u-aW1nXzA0NTVfMTAyNC5wbmc.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260927T000000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260927%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=dd1c014d7c91ef4a552cf3cefb49385ac4ae823f82a2305dd798ed3d945ce02e"><div data-type="horizontalRule"><hr></div><h2><strong>Message Templates - Mobile</strong></h2><p>Your saved templates now come with you. Open any conversation in the Rotor mobile app, tap the “+” next to the message box, and choose <strong>Templates</strong> to drop in a saved message — no retyping, no switching to a laptop.</p><img data-width="50%" data-align="center" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/changelog/6aa2f81bb3a905e4b57af940/01a08c9a-a565-7b99-a357-af07b7029e01/b64u-aW1nXzA0NTRfMTAyNC5wbmc.png" data-featurebase-content-filename="img_0454_1024.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/changelog/6aa2f81bb3a905e4b57af940/01a08c9a-a565-7b99-a357-af07b7029e01/b64u-aW1nXzA0NTRfMTAyNC5wbmc.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260927T000000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260927%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=156a202d2bc4ef908b44d8ab1ebffa448afd35e5dc0f4437cd3f87f49254b615"><div data-type="horizontalRule"><hr></div><h2><strong>Service Plan Cancellation Metrics</strong></h2><p>A new <strong>Service Plan Cancellations</strong> section in <strong>Analytics</strong> → <strong>Overview</strong> shows total cancellations, revenue churn and lost revenue at a glance, plus cancellations over time.</p><p>The <strong>Cancellations By</strong> widget is where it gets helpful — switch the breakdown between <strong>cancellation reason, frequency, service type, last technician, salesman</strong> and <strong>completed jobs </strong>to see the pattern behind your churn.</p><p>As a reminder, you can set Cancel Reasons under Settings → Customization on desktop.</p><div data-type="horizontalRule"><hr></div><h2><strong>Improved Meta Conversion &amp; ROAS Tracking</strong></h2><p>We've tightened up how Rotor reports conversions back to Meta, so your ad results and return on ad spend are more accurate. Fewer missed conversions means Meta optimizes on better data — and you get a clearer picture of what your ad spend is actually returning.</p><p>Go to Analytics → Meta to now better track “Projected ROAS” and “Actual ROAS” according to whether leads convert into customers as well as how much as been sold and collected. Visit Settings → Integrations to set up how conversions should fire to Meta. You may need to disconnect and reconnect Meta to have this function properly.</p><img data-width="100%" data-align="center" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/changelog/6aa2f81bb3a905e4b57af940/01a08daf-161e-74c2-a00b-eba80fdbdd16/b64u-U2NyZWVuc2hvdCAyMDI2LTA5LTEwIGF0IDUuMzcuMjHigK9QTS5wbmc.png" data-featurebase-content-filename="Screenshot 2026-09-10 at 5.37.21 PM.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/changelog/6aa2f81bb3a905e4b57af940/01a08daf-161e-74c2-a00b-eba80fdbdd16/b64u-U2NyZWVuc2hvdCAyMDI2LTA5LTEwIGF0IDUuMzcuMjHigK9QTS5wbmc.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260927T000000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260927%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=44d86da185c2d3657adcbbe1a7bcfe2c92b51063f485fc00b453fcb3bdd8f2b9"><div data-type="horizontalRule"><hr></div><h2><strong>Variable Cycle Billing</strong></h2><p>Service plans can now bill from the work itself instead of a price you type in. Rotor prices each charge from the plan's own visits and line items, <strong>so every visit gets paid for, in full, exactly once</strong> — and when you re-price a line item, the next charge picks it up on its own.</p><p>Turn it on in <strong>Settings → Service Plans</strong>, then set a plan's billing to <strong>Cycle</strong> and choose <strong>Variable</strong>.</p><p><a target="" rel="noopener noreferrer nofollow" class="link" href="https://helpcenter.getrotor.com/en/articles/3019746-variable-cycle-billing"><strong>Read the full guide →</strong></a></p><div data-type="horizontalRule"><hr></div><h2><strong>New Partner: UZ Marketing</strong></h2><p>We've partnered with UZ Marketing, now a UZ Verified Partner for Rotor. They make custom print marketing built for home service crews:</p><ul><li><p>Custom yard signs for job sites</p></li><li><p>Custom door hangers for canvassing</p></li><li><p>Custom door hangers for canvassing</p></li><li><p>Design templates and tools</p></li><li><p>Free nationwide shipping and fast turnaround</p></li></ul><p>Leave a sign behind on every job and let the neighborhood do some of your selling.</p><p><a target="" rel="noopener noreferrer nofollow" class="link" href="https://uzmarketing.com/en/uz-verified-partners/rotor.html?afmc=ah0&amp;utm_campaign=3to&amp;utm_source=leaddyno&amp;utm_medium=affiliate&amp;utm_content=ah0">VIEW THE PARTNER PAGE →</a></p><img data-width="75%" data-align="center" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/changelog/6aa2f81bb3a905e4b57af940/01a08dad-7f72-7de3-ba75-6cb9b32167b4/b64u-U2NyZWVuc2hvdCAyMDI2LTA5LTEwIGF0IDUuMzQuNTHigK9QTS5wbmc.png" data-featurebase-content-filename="Screenshot 2026-09-10 at 5.34.51 PM.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/changelog/6aa2f81bb3a905e4b57af940/01a08dad-7f72-7de3-ba75-6cb9b32167b4/b64u-U2NyZWVuc2hvdCAyMDI2LTA5LTEwIGF0IDUuMzQuNTHigK9QTS5wbmc.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260927T000000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260927%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=a0c0c2107200e1e7b6fea84b864f2e4583559df7e465509d61d0129184cd190c"><div data-type="horizontalRule"><hr></div><p>Everything above is live now! On mobile, grab the latest version of the app to see templates and scheduling.</p><h2><strong>Keep in touch!</strong></h2><p class="font-claude-response-body break-words whitespace-normal">If you’re curious about Rotor or would like to learn more, we’d love to meet you!&nbsp; &nbsp;We feel super blessed to work alongside such a great industry and love helping our companies succeed.&nbsp;&nbsp;</p><p class="font-claude-response-body break-words whitespace-normal">👉 BOOK TIME WITH US:&nbsp;&nbsp;<a target="_blank" rel="noopener noreferrer nofollow ugc" class="link" href="https://calendly.com/carson-getrotor/rotor-demo">https://calendly.com/carson-getrotor/rotor-demo</a></p><div data-type="horizontalRule"><hr></div><p class="font-claude-response-body break-words whitespace-normal">Follow the journey on Instagram <a target="" rel="noopener noreferrer nofollow" class="link" href="https://www.instagram.com/get_rotor">@get_rotor</a></p><p class="font-claude-response-body break-words whitespace-normal">Have feedback on any of these? We want to hear it. Reach out through the Discord community, the in-app chat, or email us at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@getrotor.com">support@getrotor.com</a>.</p><p></p>

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