Add 'Rescheduled' and 'Customer Update' to Call Outcome Options

I would like to request the addition of 'Rescheduled' and 'Customer Update' options to the call outcome pop-up. I'm really enjoying the new update and the call outcome feature, but I've noticed that the current options (No Answer, Left VM, Bad Line, Not Interested, Follow Up, and Sold) don't cover all scenarios. I frequently make calls to update customers about their service or to reschedule appointments. Since there isn't a specific button for these situations, I've been using 'No Answer' as a temporary solution, which isn't ideal for accurate record-keeping.

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Upvoters
Status

In Review

Board
πŸ’‘

Feature Request

Date

6 days ago

Author

Jennalynn Fitzgerald

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