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On the app sometimes the call will just ring and ring and ring. Won’t go to voicemail or anything. I found out the client isn’t receiving the when this happens.

In Review

Calls not working sometimes

Logan Redmond

When using the mobile app and selecting the camera option directly inside messaging, taking a photo causes an error message to appear saying the file is too large (mentions MB/GB size limit). The issue is that the photo was just taken in-app, so there’s no way to reduce the file size or retake it differently. It prevents the image from uploading entirely.

Mobile App Camera Upload Fails Due to Incorrect “File Too Large” Error

I am experiencing an issue where the stage filter on the queue page is not working. When I try to apply the filter, it doesn't correctly filter the results on this specific page.

Stage filter not working on queue page

Salih Esa

There’s an ongoing issue where longer messages will not send on either the mobile app or desktop version. The message just fails or refuses to send once it reaches a certain length. It’s not a major issue, but it becomes frustrating when typing detailed responses or larger messages.

Long Messages Fail to Send on Mobile and Desktop

I am experiencing a bug where deleting a customer does not automatically remove their associated visits from the schedule. This leads to orphaned visits and errors when attempting to delete services that were tied to the deleted customer.*Note from Noah: this happened from web. visits remained on schedule with “No Customer” and unable to be removed

Planned

Visits not removed from schedule after customer deletion

Alan Navarro

Their have been a few times we have had notes on leads, then when i convert them to a costumer it does not transfer the notes. I know now to copy them, but would be nice if they saved under the clients notes after transfer from lead to client.

Note Transferring Bug

Dylan Fontinell

I want to be able to open the customer card by clicking their name or the card in the Pending Jobs widget, like I could previously. Currently, clicking does nothing in Chrome. This is important for quickly accessing customer profiles from the dashboard.

Bug: Cannot open customer card from Pending Jobs widget

Can’t send simple before and after photos to clients

Can’t send photos over 2mb

I am experiencing an error message 'Failed to duplicate checklist' when attempting to copy an existing checklist. I would like the ability to duplicate or clone existing checklists to efficiently create similar checklists for various services with only minor revisions, as building each one from scratch is time-consuming.

Duplicate/Clone Checklists

Porter Hansen

When scheduling a one-time job on the web dashboard after an agreement, the selected date reverts to today's date regardless of what was chosen. This incorrect date is then sent to the customer. This is happening on the web platform.

Completed

Web: Scheduling one-time jobs reverts to today's date after agreement

Rémi Desharnais

The customer reports an issue where active calls initiated within the Rotor application are prematurely disconnected. This occurs when the user navigates away from the active call screen to any other section of the app, such as the schedule, inbox, or back to the customer profile. The customer states that this behavior is new and did not occur previously. They are seeking a resolution or clarification on the cause.

Active calls drop upon app navigation

Jennalynn Fitzgerald

Bug report, it almost seems randomized I’ve already verified it’s not just android phones. When sending a quote link to a customer through in app messaging they will receive all other messages but when a quote link is sent they will never even receive it. It doesn’t matter how many times you resend the link it will never reach the customer ultimately resulting in a screenshot of the quote having to be sent instead.

Quote links fail to send

Caden Kinne

One thing real quick, here’s a quick screen recording. When creating a lead when I go to put a tag it won’t allow me to because my keyboard blocks it.

Bug not allowing tags on leads for me

Lance Else

I originally scheduled a customer for April 6th by accident but then changed him to may 4th instead. when I go to jobs and hover over the jobs and look as is, it still shows the date as the original date (April 6th) but only when I click on it I see the right date,