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I am experiencing an issue where the stage filter on the queue page is not working. When I try to apply the filter, it doesn't correctly filter the results on this specific page.

In Review

Stage filter not working on queue page

Salih Esa

Something I have consistently been noticing is that you will need to actually kill the mobile app to have things load/refresh in the app. If I schedule a job, it doesn’t show up on our techs phone until they kill their app and reopen it. Wondering if there is a way to improve or speed up refresh rate. This also happens a lot with creating contacts. When I click create new customer, it will freeze. The customer is created, but I have to kill the app to get to the next page.

Real Time Refresh Updates - Mobile

Ryan Sandberg

There is an issue with the checklists where even though I have certain marked as “Not required” they still need to be completed in the field before a job is completed

Checklists Requirement

Porter Hansen

When we go to schedule out bi annual and quarterly contracts there is an issue where it doesn’t automatically add in line items that are $0, like protective coat and screens.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/post/6a334d4bc44ed9b2c9076280/019ed864-8901-7e1d-b3e8-6ccc3a46929c/b64u-SU1HXzkzODgucG5n.png" data-featurebase-content-filename="IMG_9388.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/post/6a334d4bc44ed9b2c9076280/019ed864-8901-7e1d-b3e8-6ccc3a46929c/b64u-SU1HXzkzODgucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260812T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260812%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=a97dbfeb63c4810755c4deca6b919a160dc6dc067010a2c02722bcb94754eff0">

contracts issue with line items that are $0.

Mateo Domenech

I am experiencing a bug where deleting a customer does not automatically remove their associated visits from the schedule. This leads to orphaned visits and errors when attempting to delete services that were tied to the deleted customer.*Note from Noah: this happened from web. visits remained on schedule with “No Customer” and unable to be removed

Planned

Visits not removed from schedule after customer deletion

Alan Navarro

On the app sometimes the call will just ring and ring and ring. Won’t go to voicemail or anything. I found out the client isn’t receiving the when this happens.

Calls not working sometimes

Logan Redmond

This button isnt working for deleting quotes<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/post/6a678411cc656dba066fd897/019fa45b-dd4c-7c50-bbab-bd410697c4aa/b64u-U2NyZWVuc2hvdCAyMDI2LTA3LTI3IGF0IDEwLjE0LjA2IEFNLnBuZw.png" data-featurebase-content-filename="Screenshot 2026-07-27 at 10.14.06 AM.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/post/6a678411cc656dba066fd897/019fa45b-dd4c-7c50-bbab-bd410697c4aa/b64u-U2NyZWVuc2hvdCAyMDI2LTA3LTI3IGF0IDEwLjE0LjA2IEFNLnBuZw.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260812T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260812%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=828ac6ec240a9ab4c3fe3c206c14c3c1ad444cafa48a526e6f1822b9b3722bdc">

Archive Quote glitch

When I create a quote and add line items as $0 or free I then send to customer and they receive the quote without the free line items. Lead “Gina”.

Sending quote issue

I want to be able to open the customer card by clicking their name or the card in the Pending Jobs widget, like I could previously. Currently, clicking does nothing in Chrome. This is important for quickly accessing customer profiles from the dashboard.

Bug: Cannot open customer card from Pending Jobs widget

Can’t send simple before and after photos to clients

Can’t send photos over 2mb

On the app, I can’t filter by payment status ideally there would be a way for us to see what people haven’t gotten an invoice yet or haven’t moved to the stage of “invoice sent” so we wouldn’t miss someone the only way I’ve found to see if someone is in between “job complete” and “invoice sent” is by going to services on the website and seeing who still owes payment and then cross checking with who has received an invoice <img data-width="100%" data-align="left" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/post/6a60de6fd6f9b4c1b6001df3/019f8a63-3fda-7861-9e71-f6b4c48e58d2/b64u-SU1HXzEzOTYucG5n.png" data-featurebase-content-filename="IMG_1396.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/post/6a60de6fd6f9b4c1b6001df3/019f8a63-3fda-7861-9e71-f6b4c48e58d2/b64u-SU1HXzEzOTYucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260812T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260812%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=9cce53a23e4b06ed098fe3b5fde33f7387ed3477c71fd6712f9ed7ac0b42486e"><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/post/6a60de6fd6f9b4c1b6001df3/019f8a63-2cac-7471-bb9a-9138785a6ed6/b64u-SU1HXzEzOTcucG5n.png" data-featurebase-content-filename="IMG_1397.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/post/6a60de6fd6f9b4c1b6001df3/019f8a63-2cac-7471-bb9a-9138785a6ed6/b64u-SU1HXzEzOTcucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260812T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260812%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=579f40d2eaf097f7769406afaf99095ad36d52abbfc5811cf9715f232c0ff005">

Not able to filter by uncollected invoices

I am experiencing an error message 'Failed to duplicate checklist' when attempting to copy an existing checklist. I would like the ability to duplicate or clone existing checklists to efficiently create similar checklists for various services with only minor revisions, as building each one from scratch is time-consuming.

Duplicate/Clone Checklists

When using the mobile app and selecting the camera option directly inside messaging, taking a photo causes an error message to appear saying the file is too large (mentions MB/GB size limit). The issue is that the photo was just taken in-app, so there’s no way to reduce the file size or retake it differently. It prevents the image from uploading entirely.

Mobile App Camera Upload Fails Due to Incorrect “File Too Large” Error

There’s an ongoing issue where longer messages will not send on either the mobile app or desktop version. The message just fails or refuses to send once it reaches a certain length. It’s not a major issue, but it becomes frustrating when typing detailed responses or larger messages.

Long Messages Fail to Send on Mobile and Desktop

When scheduling a one-time job on the web dashboard after an agreement, the selected date reverts to today's date regardless of what was chosen. This incorrect date is then sent to the customer. This is happening on the web platform.

Completed

Web: Scheduling one-time jobs reverts to today's date after agreement

Rémi Desharnais

after creating and sending a quote to the client if they ask me to drop some stuff out of it, like interior windows for example, i can’t edit it so the final price reflects the correct amount. i delete the items, i convert to quote but the total still remains the first number i sent

quote changes

Volodymyr Dmytryk

The customer reports an issue where active calls initiated within the Rotor application are prematurely disconnected. This occurs when the user navigates away from the active call screen to any other section of the app, such as the schedule, inbox, or back to the customer profile. The customer states that this behavior is new and did not occur previously. They are seeking a resolution or clarification on the cause.

Active calls drop upon app navigation

Jennalynn Fitzgerald

Im trying to schedule valerie on alexs calendar but those two hours are blocked off because there is an any time visit on his schedule. <img data-width="100%" data-align="left" alt="" data-featurebase-content-key="68c32fe11ef95b7d1dc9337c/post/6a6a890093371e5bd042aeef/019fb026-d70b-707c-b9e4-35e2d829b373/b64u-U2NyZWVuc2hvdCAyMDI2LTA3LTI5IGF0IDEuMDkuMjkgUE0ucG5n.png" data-featurebase-content-filename="Screenshot 2026-07-29 at 1.09.29 PM.png" src="https://68c32fe11ef95b7d1dc9337c.featurebase-attachments.com/c/post/6a6a890093371e5bd042aeef/019fb026-d70b-707c-b9e4-35e2d829b373/b64u-U2NyZWVuc2hvdCAyMDI2LTA3LTI5IGF0IDEuMDkuMjkgUE0ucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260812T170000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260812%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=9c11f1b531722724db2e19c4183289ad8ba94546bb0da42d4feb6b45c0ffbc73">

Any time visits automatically block off time on techs calendar and you cant schedule on those couple of hours

We have already completed the job and he is still getting reminders to accept the quote.

Quote Follow-Ups

When creating multiple price book line items within a new folder. After 3-4 line items are added, the folder will randomly disappear along with every line item in it, even after saving. Unable to add new line items or new folder.

Pricebook Glitching Out/Not Saving

Ethan Holley

When trying to edit form URL it confirms if I want to, then when confirmed, it takes out of form URL page.

Form URL Change Bug

Their have been a few times we have had notes on leads, then when i convert them to a costumer it does not transfer the notes. I know now to copy them, but would be nice if they saved under the clients notes after transfer from lead to client.

Note Transferring Bug

Dylan Fontinell

Bug report, it almost seems randomized I’ve already verified it’s not just android phones. When sending a quote link to a customer through in app messaging they will receive all other messages but when a quote link is sent they will never even receive it. It doesn’t matter how many times you resend the link it will never reach the customer ultimately resulting in a screenshot of the quote having to be sent instead.

Quote links fail to send

Caden Kinne

One thing real quick, here’s a quick screen recording. When creating a lead when I go to put a tag it won’t allow me to because my keyboard blocks it.